Content
- your remote service team
- Hire The Right People With The Right Qualities
- #3. Search for Companies That Have a Great Remote Work Culture
- Women Share Their Inspiring Career Journeys on the Nonlinear Podcast
- #1. Great Communication Skills
- The Cybersecurity Skills Gap: What Is It and What Does it Mean for Organizations?
- Keeping your remote team productive and engaged
One key attribute you must possess to succeed in this role is proactiveness. You must know how to think ahead and provide suggestions and solutions. This is why employers value creative thinking, especially in their employees. You should never delay when interacting with a customer, especially a frustrated one.
If they have multiple job offers on the table, don’t expect them to wait around for you to get back to them before they accept another opportunity. It’s also important to remember that when you hire a remote team it means that candidates from a wide geographical area and those who require flexible working arrangements can apply.
your remote service team
There’s a good chance insisting on an in-person assessment will deter them from continuing with their application. Managing a remote workforce can be extremely frustrating if your team doesn’t have the right set-up, such as an up-to-date computer, a dedicated quiet place to work, or access to high-speed internet services. Ideally, you’ll shortlist those with some experience of working remotely, who can point to a strong work ethic, excellent organization, and task management skills, and are confident in communicating what is remote customer service and collaborating. Popular job boards like Indeed, Glassdoor, and LinkedIn are great places to identify, attract, and recruit top talent. Many employers require only a high school degree or equivalent, although a college degree may be required in some cases. Proficiency with computers and basic technology is usually a must to handle email, live chat, and other communication platforms. Hiring the team lead of the remote team to work on-site erases all the problems with department communications.
- Ultimately, it’s important to sell your business as a great place to work.
- So much so that working remotely is now a viable option for many workers.
- When planning your recruitment strategy, think through all of these options and create job postings specifically targeted at each one.
- The prospects for customer service professionals looking for remote work are better than ever.
- Your role and responsibilities in these positions are more people-oriented.
There are many advantages of outsourcing your customer support to a team of skilled professionals who work remotely. By doing so, you can enjoy cost savings, improved efficiency, and enhanced customer service.
Hire The Right People With The Right Qualities
Describe a time where you successfully up-sold a customer on an additional product or service. Open communication is a must, especially when you don’t have an office where you can easily share questions and feedback. That is, by having team members across time zones, you can respond faster to customers all over the world.
